Blue Ridge Vacations from $161

Due to renovations there was no parking and the smell on the first floor made me nauseous. Amenities are also shut down and the the check in was moved to the restaurant portion of the hotel. Most of the staff was professional and courteous.

We loved our stay here! The staff was excellent and truly made us feel well taken care of, and the rooms themselves were great. A couple of small things worth mentioning: our TV remote wasn't working, which was a bit of a bummer since the World Cup was on and it would've been nice to catch some games while getting ready in the evenings. The floor was also a little grimy when we arrived, though staff came promptly to clean it once we mentioned it. I did also point out some dust under the beds and was told it would be taken care of during cleaning, but it never quite got addressed — nothing major, but a bit of extra attention to those details would go a long way. Overall, though, we had a wonderful stay and would happily come back. The team's warmth and hospitality really stood out.

Our stay was very enjoyable. Hotel in center of the Wharf area which is full of restaurants and entertainment. Staff was friendly and very accommodating. Would definitely stay there again.

Amazing experience

This hotel is pretty well located and maintained, however, the check-in staff mentioned that breakfast was included when I checked-in. The next morning we go to breakfast and told about the offerings, then a second staff member comes after we start grabbing food demanding for vouchers. Since we were also asked to pay nearly $70 at check-in after prepaying the room, we weren't clear what she's talking about, no manager was available, and we just left breakfast. This also happened to another guest who was at breakfast at the same time. After asking what the $70 charge was about, the front desk said it's for Wi-Fi and other "amenities" offered by the hotel. Given that we got no housekeeping the next day or other "amenties" this charge seems rather criminal.